Engagement
A fixed quote to build. A monthly plan to keep it running.
Two clear commitments. A one-time project, quoted and paid in milestones. Then an optional care plan that keeps your software secure, monitored and improving, with response times in writing.
The build
One-time project
A fixed quote for an agreed scope, paid in milestones. You own the code and accounts once it's paid.
- Paid discovery, credited to the build if you go ahead
- Written scope, timeline and fixed quote
- Milestone payments tied to delivery
- Changes agreed in writing before work starts
- 60-day bug-fix warranty after launch
- Source code, documentation and accounts handed over
After launch
Monthly care plan
A monthly subscription that keeps your software secure, monitored and improving, with response times in writing.
- Hosting, monitoring and daily backups
- Security patches and dependency updates
- Agreed response times for issues
- Development time each month for improvements
- Monthly report in plain English
- Cancel with 30 days' notice
Delivery
From first call to launch
- 1
Discover
We learn how your business works, agree the goals and send a written scope and fixed quote.
- 2
Design
You approve a clickable prototype screen by screen before any code is written.
- 3
Build
Two-week sprints. At the end of each one you try the real product.
- 4
Launch
We go live at a quiet hour, train your team and hand over every account.
- 5
Care
A monthly plan keeps it secure, fast and improving as you grow.
After launch
Care plans
Monthly subscriptions, quoted for your system. Each plan includes everything in the one before it.
Essential
For websites and smaller systems that need to stay safe and online.
- Uptime and error monitoring
- Daily backups, tested quarterly
- Monthly security and dependency updates
- Business-hours support by email
- A small amount of change time each month
- Monthly report
Growth
RecommendedFor business systems and apps your team relies on every day.
- Everything in Essential
- Faster response times
- More development time each month, unused hours roll over one month
- Mobile OS, app store and certificate upkeep
- Performance and SEO health checks
- Quarterly roadmap call
Scale
For platforms where downtime costs money.
- Everything in Growth
- Out-of-hours cover for critical issues
- Dedicated account lead
- Custom service levels and uptime target
- Staging environment and release management
- Security review every year
Service levels
Response times, in writing
Targets during UK business hours. Out-of-hours cover for critical issues is part of the Scale plan.
| Priority | What it means | First response | Target |
|---|---|---|---|
| Critical | System down or unusable for everyone | 1 hour | Workaround within 4 hours |
| High | A key feature is broken, with a workaround | 4 working hours | Fix within 2 working days |
| Normal | A minor fault affecting some users | Next working day | Next scheduled release |
| Request | A change or improvement | 2 working days | Planned with you |
Other models
When a fixed scope isn't the right fit
Dedicated team
Developers working only on your product, month to month. Best for long roadmaps.
Time and materials
Flexible scope, billed for time spent with weekly reports. Best for evolving products.
Technical retainer
A set number of senior hours each month for advice, reviews and oversight.
FAQ
Working with us
What does the warranty cover?
Any fault in what we agreed and delivered, fixed free for 60 days after you accept the launch. New features and changes are planned separately.
Do we have to take a care plan?
No. Care plans are optional and run month to month with 30 days' notice. Most clients choose one because it keeps the same team on their system.
Can we change plans later?
Yes. You can move between plans at the start of any month.
What isn't covered by a care plan?
New features beyond the monthly development time, faults in third-party services, and changes made by other suppliers. We'll always tell you before any extra work.
When do we own the code?
Ownership of the code and accounts passes to you once the project is paid.
Let's talk about what you need built.
Tell us about your project. You'll get a written scope and a fixed quote within 48 hours of our first call.