Support and operations
Maintenance and support
Software needs looking after. Our monthly care plans cover updates, security patches, backups, monitoring and small changes, with response times written into the agreement.
The challenge
Why clients come to us
Your developer has moved on
Updates are months behind
Issues take days to get a reply
Scope
What's included
Every engagement is scoped to your needs. These are the parts most projects include.
- Security updatesFrameworks, libraries and servers kept current.
- MonitoringUptime, errors and performance, watched daily.
- BackupsDaily backups with tested restores.
- Small changesMonthly development time for improvements.
- App store upkeepNew iOS and Android versions, certificates and policies.
- Monthly reportWhat we did, what we found, what's next.
Delivery
How the project runs
- 1
Discover
We learn how your business works, agree the goals and send a written scope and fixed quote.
- 2
Design
You approve a clickable prototype screen by screen before any code is written.
- 3
Build
Two-week sprints. At the end of each one you try the real product.
- 4
Launch
We go live at a quiet hour, train your team and hand over every account.
- 5
Care
A monthly plan keeps it secure, fast and improving as you grow.
One-time project
A fixed quote for an agreed scope, paid in milestones. You own the code and accounts once it's paid.
Monthly care plan
A monthly subscription that keeps your software secure, monitored and improving, with response times in writing.
Case studies
Related work
Retail finance portal, A Coruña, Spain
Daily finance and till control for two grocery shops
Kool Express
- Python
- Flask
- SQLAlchemy
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One CRM for nine offices, from first enquiry to visa decision
Edu Assists
- React
- Vite
- Express
Enterprise management system, Doha, Qatar
ID renewals, payments and compliance tracked in four languages
Business services firm, Qatar
- React
- Express
- PostgreSQL
FAQ
Common questions
Can you support software we didn't build?
Yes. We start with a paid health check, then move it onto a care plan.
How is this priced?
As a one-time project with a fixed quote, agreed after a short call and paid in milestones. After launch you can add a monthly care plan for hosting, updates and support.
More in support and operations
Let's talk about what you need built.
Tell us about your project. You'll get a written scope and a fixed quote within 48 hours of our first call.